At The Petoskey Stone, we want you to be happy with your purchase. If you have any questions or concerns, please contact us at info@thepetoskeystone.com. We'll do our best to make things right.

Returns

We accept returns of most unused items within 30 days of the date your order is marked as delivered.

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item should be returned in its original packaging whenever possible.
• Proof of purchase is required.

Before returning an item, please contact us at info@thepetoskeystone.com so we can provide return instructions.

Refunds

Once your return is received and inspected, we'll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original method of payment. Please allow several business days for your bank or credit card provider to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Including your order number and photos of the issue (when applicable) will help us resolve the issue as quickly as possible.

Product Warranties

Some products include warranties or guarantees that extend beyond our standard 30-day return policy. These warranties apply only to qualifying defects and are separate from our return policy.

Please refer to the applicable product page for warranty information, or contact us if you have any questions.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

For returns of higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions about returns, refunds, or warranties, please contact us at:

Email: info@thepetoskeystone.com